TERMS OF SALE
To place an Order, you must register with us by creating an Account on the Platform. You must only submit to us information which is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Platform. You shall not misuse the Platform by creating multiple user accounts.
2. Price and Payment
Whilst we make best efforts to ensure that all details, descriptions and prices which appear on this Platform are accurate, there may be instances where errors may occur. If we discover an error in the price of any Products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat the Order as cancelled. If you cancel your Order before we have shipped it to you, and you have already paid for your Order, you will receive a full refund.
(a) Where applicable, prices are inclusive of SST and are in Malaysian ringgit. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.
(b) We are under no obligation to fulfill your Order if the price listed on the Platform is incorrect (even after your Order has been acknowledged by us).
(c) You can pay using any of our payment partners listed on our Platform. Similarly, you can pay all or part of the price of your Order using an e-gift cards, store credit or a promotional voucher.
(d) E-gift cards and promotional vouchers must be entered at the check-out page online only. Physical presentation of vouchers to TEIKKUAN personnel will not be accepted.
(e) To minimize the risk of unauthorized access, we encrypt your card data. Once we receive your Order, we will request pre-authorization on your card to ensure there are sufficient funds available to complete the transaction. Order will not be confirmed until this pre-authorisation check has been completed. Your card will be debited once we have sent you the Order Confirmation. Cards are subject to validation checks and authorisation by card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery.
(f) Upon authorisation of the payment, by clicking the “Order now” button you are confirming that the card belongs to you or that you are the legitimate holder of the e-gift card or the promotional voucher, and have sufficient funds or credit facilities to cover the cost of the Product.
3. Mistaken Orders
If you discover that you have made a mistake with your Order after you have submitted it to the Platform, please contact us on 04-3310358 or 012-6930358 immediately. We will try our best to process your request.
4. Refusal of Order
We reserve the right to withdraw any Products from this Platform at any time and/or remove or edit any materials or content on this Platform. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.
If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.
We will not be liable to you or any other third party by reason of our withdrawing any Product from this Platform, whether it has been sold or not, removing or editing any materials or contents on this Platform or for refusing to process or accept an Order.
5.1 We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation).
5.2 We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
5.3 Upon delivery of the Product, you may be required to sign for delivery. You may contact TEIKKUAN Customer Service Team at TEIKKUAN Customer Service via chat [here] or [email protected]
5.4 Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
5.5 We deliver in our standard packaging.
5.6 If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.
5.7 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the Product to you) accept delivery, we may (without affecting any other right or remedy available to us) do either or both of the following:
(a) charge you for any fee and other costs reasonably incurred by us; or
(b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable confirmed order, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the confirmed order, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for in clause 5.7 (a) above).
You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.
5.8 Waivers or discounts off your shipping fee may apply if your net order value after returns and cancellations is above the threshold(s) set out in the Shipping Fees Rate.
5.9 The value of your order shown at check-out on our Platform which is charged to you shall be the value that prevails for TEIKKUAN’s determination of your eligibility for either a waiver or a discount off the shipping fee applicable to your order.
6. CANCELLATION BY CUSTOMER (NON-FAULTY PRODUCT) If you wish to cancel your Order, please contact our Customer Service Team via chat [here] or [email protected] No cancellation fees shall be applicable. Once an Order has been dispatched it may not be cancelled and the item must instead be returned to the company according to guidelines provided by the Customer Service Team (Please contact the above stated number or refer to your return-slip provided in your received parcel).
7. RETURNS AND REFUNDS POLICY
7.1 If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt. The Product shall be
(a) Un-used, unconsumed, unworn, undamaged and unwashed.
(b) In their original packaging;
(c) Unopened and unmarked; and
(d) Returned as a whole and not broken into parts.
This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Platform.
7.2 All items must be received by TEIKKUAN in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
7.3 We do not honour any walk-in returns.
To proceed with your return request, you must notify us by email at the following email address here within seven (7) business days of receiving the Product at your delivery address. Upon receipt of your return request, we will review your return request and at our sole discretion, decide to:
(a) Replace the Product with a new item;
(b) Give you a full refund for the Product;
(c) Credit your account with the value of the Product; or
(d) Inform you that your Product is not eligible for return.
8. FAULTY PRODUCTS
8.1 All Product descriptions, information and materials posted on this Platform are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.
8.2 Product image as seen on the Platform may slightly differ from the actual Product that you receive.
8.3 If the item you receive is faulty, please contact our Customer Service Team and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.
8.4 Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable.
8.5 TEIKKUAN may at its discretion refuse to process a replacement/exchange order however may offer a refund as a substitute remedy subject to clause 9.
8.6 In the event the Product returned is not faulty, we may at our discretion decide not to replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
9.1 You may use promotional vouchers and e-gift cards while making payment for Products on the Platform. Specific details for promotional vouchers and e-gift cards are listed below.
9.2 To redeem vouchers in your Account or check an existing credit, please visit "My User Account" on the Platform. Subject to clause 14.1, we accept no liability for errors in the email address of the voucher recipient.
9.3 Promotional vouchers must be entered at the check-out page online only. Physical presentation of vouchers to TEIKKUAN personnel/Delivery staff will not be accepted.
9.4 In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with an e-gift cards purchase or redemption of that voucher on the Platform, we are entitled to close your Account and/or require a different means of payment.
9.5 We assume no liability for the loss, theft or illegibility of gift or promotional vouchers.
9.6 In rare cases, TEIKKUAN may at its sole discretion discontinue or cancel any voucher previously issued and will not be responsible for any losses arising therefrom.
9.7 Conditions for the redemption of promotional vouchers:
From time to time we may distribute promotional vouchers that may be used only on the Platform, which we will send to you either by email or post:
(a) Promotional vouchers are valid for the specified period stated on the voucher, can only be redeemed once and may not be used in conjunction with other promotional vouchers and discounted items. We may exclude individual brands from voucher promotions in accordance with our sales strategies. The current list of exclusions can be found at: http://www.Teikkuan.com.my/faq-non-sale/
(b) You may redeem only ONE voucher per promotional campaign. TEIKKUAN reserves to the right to cancel any subsequent orders made by you using a voucher of the same promotional campaign.
(c) If you place an Order for a Product less than the value of the promotional voucher, no refund or residual credit will be returned to you.
(d) The credit of a promotional voucher does not accrue interest, nor does it have a cash value.
(e) If the credit of a promotional voucher is insufficient for the Order you wish to place, you may make up the difference using one of our accepted payment methods.
(f) For cash vouchers stipulated for a specified sum, if you choose to return the product, you will not be refunded the value of the cash voucher. However, if you paid partly with your own funds, this portion will be refunded.
(g) For more details usage of vouchers terms and conditions please refer to http://www.Teikkuan.com.my/voucher-terms-of-use/
9.8 Conditions for the redemption of e-gift cards:
You may purchase e-gift cards for use on the Platform by you or other Customers. The conditions in clause 9.7 shall apply to e-gift cards. These e-gift cards will be sent by email.
(a) E-gift cards cannot be used to buy further e-gift cards. E-gift cards may only be purchased through debit card, credit card or PayPal.
(b) The credit of a e-gift cards does not accrue interest, nor does it have a cash value.
(c) An order for a e-gift cards can be cancelled by contacting our Customer Service Team via chat [here].
(d) If the credit of a e-gift cards is insufficient for the Order you wish to make, you may make up the difference using one of our accepted payment methods.